Refund and Returns Policy

Return and Refund Policy

Effective Date: [1st January , 2023]

At Jewellery Raw Material, we strive to provide the best quality products and services to our customers. However, if you encounter any issues with our products, we offer a comprehensive return and refund policy to ensure your satisfaction.

Refund Policy

Products Damaged Within Rs 300/-

If you receive a damaged product that costs Rs 300/- or less, we offer a complete refund.
To initiate a refund, you must provide proof of the damage through pictures and a video of the product on whatsapp 03143443594

Products Damaged Above Rs 300/-

For damaged products that cost more than Rs 300/-, we offer an exchange.
You must provide proof of the damage through pictures and a video of the product on whatsapp 03143443594

Process for Return and Exchange

Submitting a Request:

To start the process, contact our customer service team with the required proof (pictures and video) on whatsapp 03143443594
Specify whether you would prefer a refund or an exchange.

Return Initiation:

Once your request is reviewed and approved, we will initiate a return request with our courier company.
The courier company will pick up the product within 3-4 working days.

Inspection and Processing:

Upon receiving the returned product, our team will inspect it to ensure it matches the provided proof.
If everything is in order, we will proceed with your request.

Refund Processing:

For refunds, the amount will be processed within 1 working day after receiving and inspecting the returned parcel.

Exchange Processing:

For exchanges, the new product will be dispatched within 7-10 working days after the inspection is completed.

Important Points to Note

Proof Requirement: Claims without the required proof (pictures and video) will not be processed.
Condition of Product: The product must be returned in the same condition as received. Any signs of use or additional damage may affect the refund or exchange eligibility.
Timeline: The entire process from submitting a request to receiving a refund or exchange can take up to 7-10 working days.

For any further assistance, please contact our customer service team at [Contact Information]. We appreciate your business and are here to help ensure a positive shopping experience.

Thank you for choosing JRM

This policy ensures clarity and transparency for your customers while detailing the necessary steps and conditions for returns and refunds.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact on whatsapp 03143443594

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Change of mind

Products are niether returned or refunded with the reason of change of mind

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